Refund policy

Last updated: September 12, 2026

The activations we sell at Apex Mind by Sarah (“Apex Mind,” “we,” “us,” or “our”) is a digital product delivered electronically. That includes audio programs, affirmation and neural-conditioning sessions, downloadable files, and online courses. Because these products reach you the moment you buy them and can’t be returned once accessed, the policy below applies to every purchase.

Physical products may be returned if they are still in good, unused condition, with no signs of use, writing, or damage. To request a return, please contact me at friends@apxmind.com within 14 days of your purchase date, including your order number and the reason for the return.

Once received and inspected, we will notify you of the approval status, and if approved, your refund will be processed to your original method of payment within 14 business days; shipping costs are non-refundable, and return shipping is your responsibility unless the item arrived defective or was shipped in error. If you have any questions about this policy, please contact me directly at friends@apxmind.com.

Digital product sales are final

Because of the nature of digital goods, all sales are final and non-refundable. Once a purchase is complete and access has been granted, whether by download, streaming, or course enrollment, we can’t offer a refund, return, or exchange.

Please review the product description, and reach out with any questions, before you complete your purchase.

Exceptions

We still want your experience to be a good one. If any of these happen, contact us and we’ll make it right:

  • You were charged more than once for the same order.
  • You bought the same product twice by mistake.
  • A technical problem on our side is stopping you from accessing or downloading your product, and we can’t resolve it.

How to reach us

If you think one of the exceptions above applies, email us at friends@apxmind.com within 14 days of your purchase. Include your order number and a short description of the issue, and we’ll help.

This policy doesn’t affect any statutory rights you may have under applicable law.